Shipping Information

Standard Delivery Times of Goods and Services for Product Purchases

Our Products are sourced and printed from our Printing partners based in the US and Europe. Therefore, it can take on average between 2-4 weeks for the purchased items to reach your doorstep depending on where you are based, and potentially longer due to delays out of our control. Customers outside of North America and Europe can expect longer shipping times. What we can promise is that you will do our best to get you your item, but with no guarantees on timeline for fulfillment, shipping and delivery. We do not refund purchases due to delays in delivery or buyer’s remorse.

Buyer’s Remorse

No refunds are accepted for sizing or buyer’s remorse. Do not email us the next day asking for a refund because you regret your purchase. All garment information is available on the product detail page. The onus is on the customer to research said garment materials, quality, texture, etc.

To return/exchange a defective item, please contact admin@dsigncrtel.com

Customs and/or Duties & Taxes

The prices we quote do not include any import/customs duties and tax charges applicable to your order. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS AND/OR DUTIES & TAXES APPLIED TO YOUR ORDER. You are personally responsible for paying these fees upon receipt or delivery of the order and are all dependent on the country you live in. Please check with your local Customs Department for more detailed information on how to estimate these additional charges.

Ordering

Please note that upon placing an order, a receipt is automatically emailed confirming the purchase intent. If you do not receive this, please check your spam folder or email us. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that we shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, we shall issue a return to you in the amount of the incorrect price. We cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable you will be notified by our customer service team in a timely manner. We reserves the right to amend content of the site at any time. We will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. We reserve the right to cancel any order prior to sending it out should we find an error in pricing.

Undelivered Orders

We do not accept any liability for undelivered items or items lost in transit. For peace of mind, we urge customers to select a Tracked or Signed For delivery option. We retain a proof of postage for a maximum of 30 days.

Please ensure that all shipping/ delivery details are correct when placing an order. We do not accept any liability for items that are shipped if incorrect details are given.

In the case that an order is unable to be delivered and is sent back to us, it is your responsibility to contact us to arrange a re-delivery of the order (additional delivery fees will apply). We will hold onto undelivered orders for a total of 90 days.